Refund and Returns Policy
Shipping & Returns
Shipping Policy
At Ice Jewelry, we prioritize delivering your luxury pieces with precision and care. Choose between standard and expedited shipping options, and track your order from our hands to yours. Our commitment extends to complimentary shipping on orders above a certain value. Expect timely delivery, ensuring that your exquisite jewelry arrives in perfect condition. Your satisfaction is our priority at Ice Jewelry.
Return & Exchange Policy
At Ice Jewelry, we understand that sometimes a purchase may not meet your expectations or may require a change.
Therefore, we have crafted a comprehensive Return and exchange Policy to ensure your satisfaction with every purchase from our online luxury store.
If, for any reason, you are not completely delighted with your jewelry, you may return based on below conditions
IMPORTANT CONDITIONS:
Jewellery for exchange within 5 days . must be in original purchase condition and display no evidence of usage
Jewellery can be exchanged only once within the 30-day time-period from the original date of purchase
Exchange or upgrade of jewellery is permitted only upon presentation of the original ICE purchase Invoice or a proof of purchase
Verification and valuation of jewellery for upgrade, exchange or refund might take up to 4 weeks*
Diamond Jewellery can be upgraded to diamond jewellery only
A refund is applicable within the 5 days if a manufacturing defect is evident and cannot be repaired or replaced*
Any charges incurred by ICE in the transaction including, credit card charges, will be deductible in the approved refund cases
To initiate a return or exchange, simply contact our dedicated customer service team, and they will guide you through the process. Please note that returned items must be in their original condition, unworn, and accompanied by the original packaging and documentation. Our commitment to providing exceptional service extends to our return and exchange process, ensuring that your experience with Ice Jewelry is as exquisite as the pieces we offer.
