Privacy Policy

The ICE Company for Jewelry (referred to as “ICE,” “we,” “our,” and “us”) respects the privacy of visitors to our stores, online users (“you,” “your,” “yours,” and “Users”), and participants in customer surveys (collectively referred to as the “Platform”). We are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the measures we take to ensure its protection.

Data protection is a matter of trust, and your privacy is important to ICE. We will only use your name and other personal information in accordance with this Privacy Policy. ICE will collect information only where necessary and relevant to our dealings with you.

We will retain your information for as long as required by law or as necessary for the purposes for which it was collected. You can browse the ICE website (collectively referred to as the Platform) without registering for an account.

1. Data that ICE Collects

Your personally identifiable data may include your name, gender, age, date of birth, address, contact number, employment status, nationality, email address, and billing information (such as credit card number and billing address). This “Personal Information” is collected and processed for the following purposes:

  • Administering your account.
  • Processing your orders (including delivery of products).
  • Verifying and completing financial transactions related to your online payments (e.g., payment verification, fraud protection, and credit risk reduction).
  • Providing services and information offered through the Platform.
  • Conducting direct marketing.
  • Analyzing customer surveys completed by you.
  • Auditing the downloading of data from the Platform.
  • Improving the layout and content of the Platform and customizing it for users.
  • Identifying visitors on the Platform.
  • Conducting research on user demographics.
  • Sending you information that we believe may be useful to you or that you have requested (including information about ICE products, newsletters, sales, promotions, and details about our business partners), provided you have not opted out of receiving such communications.

ICE will use your Personal Information only for the purposes outlined above.

ICE primarily operates in the Middle East, but data may be transferred to our commercial partners or subsidiaries in other countries. By providing your Personal Information, you consent to its transfer to such partners or subsidiaries, even if located in countries with different data protection standards.

Subject to the above, ICE will not disclose, sell, rent, or exchange your Personal Information without your explicit consent, except as required by law. Payments made through the Platform will be processed by our contracted banking partners. By making payments, you agree to ICE sharing your Personal Information with these partners.

Your order details may be stored on ICE’s servers but cannot be retrieved directly for security reasons. However, you can access this information by logging into your account on the Platform to:

  • View completed, open, and pending orders.
  • Manage your address details, bank details, and newsletter subscriptions.

The Platform may contain links to third-party websites. Please note that ICE is not responsible for the privacy practices of these websites, and this Privacy Policy applies solely to information collected by ICE.

2. Other Uses of Your Personal Information

Subject to your consent, ICE may contact you via email or phone with details about our products or to gather your opinions through customer surveys. We may also send you information about ICE, the Platform, our products, promotions, newsletters, and details about our business partners.

ICE may anonymize user data for various purposes, including analyzing user behavior, improving the Platform, and sharing anonymized data with third parties. Such data will not identify you personally.

3. Third Parties and Links

ICE may share your details with our group companies, agents, and subcontractors to assist with the uses of your data outlined in this Privacy Policy. For example, we may use third parties to deliver products, process payments, analyze data, or provide marketing or customer service support. ICE may also exchange information with third parties for fraud protection and credit risk reduction.

In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred to the new entity. You will be notified of any changes to ownership or data usage.

The Platform may contain advertisements and links to third-party sites. ICE is not responsible for the privacy practices or content of these third parties.

4. Social Media Plugins

The Platform may use social media plugins, such as those provided by Facebook or Twitter. These plugins may collect data about your visit to the Platform, including your IP address, even if you do not interact with the plugin. For more information, refer to the privacy policies of the respective social media platforms.

5. Cookies

ICE uses cookies and similar technologies to enhance your browsing experience.

5.1 Cookies

Cookies are small text files stored on your device to identify your browser and track your activity on the Platform. ICE uses cookies to:

  • Monitor how you use the Platform.
  • Improve the Platform’s layout and offerings.
  • Provide a seamless login experience through session cookies.

You can adjust your browser settings to reject cookies, but this may limit your ability to use certain features of the Platform.

5.2 Action Tags

Action tags (web beacons) are used to track usage information, such as page views. These tags help ICE analyze user behavior and measure the effectiveness of our marketing campaigns.

5.3 Third-Party Cookies

ICE allows certain business partners to use cookies to tailor advertisements to your preferences. These cookies are temporary and will be deleted after their lifespan. You can opt out of targeted ads by following the instructions provided by our partners.

6. Log Information

ICE collects log data, including your IP address, pages visited, and browser type, to enhance the Platform’s performance and address errors promptly.

7. Security

ICE uses industry-standard measures, such as SSL technology, to protect your Personal Information. However, no method of transmission or storage is entirely secure.

8. Consent

By using the Platform or submitting your data, you consent to ICE’s use of your Personal Information as outlined in this Privacy Policy.

9. Your Rights

You have the right to:

  • Access and correct your Personal Information.
  • Restrict or request the deletion of your data.
  • Opt out of direct marketing communications.

10. Changes to this Policy

ICE may update this Privacy Policy periodically. By continuing to use the Platform, you agree to the updated terms. We encourage you to review this page regularly for the latest information.

For further inquiries, please contact: